38 Denial Code (Deactivated)

38 is a retired claim adjustment reason code. Payers stopped using it on 01/01/2013.

Seeing 38 on a Remittance?

38 was retired effective 01/01/2013 and should not appear on new remittances.
Official retirement note: CARC codes 242 and 243 are replacements for this deactivated code
If 38 appears on an old ERA you are reworking, interpret it per the remittance date, then follow the current code's guidance for any corrected claim.