N387Remark Code (RARC)ActiveInformational Alert
N387 Remark Code - Informational Alert for Supplemental Claims
The N387 remark code indicates that the claim should be submitted to the patient's other insurance provider for possible supplemental benefits. This alert informs the biller that the claim information was not forwarded by the payer for further processing.
What This Alert Tells You
As an informational alert, the N387 remark does not accompany any adjustment or denial reason codes. Instead, it serves as a reminder for billers to seek potential payment from secondary insurance.
Common Scenarios
1A patient with dual insurance coverage has a claim submitted for a recent medical service. The primary insurer processes the claim and returns an 835 with the N387 remark.
→ In this case, the N387 remark suggests that the biller should submit the claim to the patient's secondary insurer to explore any additional benefits that may be available.
2An outpatient procedure is billed to a patient's primary insurer, which returns the claim with the N387 alert. No payment is made on this claim due to the lack of coverage.
→ The N387 remark signals that the biller should pursue the claim with the patient's other insurer to check for possible supplemental coverage that could result in payment.
3A patient receives treatment and the claim is processed by the primary insurer. The remittance advice includes the N387 code, indicating no payment was issued.
→ The presence of the N387 remark indicates to the biller that the claim is eligible for submission to the patient's other insurer for potential payment.
What to Do
- Do not resubmit the claim to the current payer; instead, prepare to submit it to the patient's other insurer for potential payment.
What to Check
- Verify the patient's insurance information to identify the secondary insurer.
- Check the eligibility response for the secondary insurance coverage details.
- Review the claim details to ensure all necessary information is included for resubmission.