N708Remark Code (RARC)Active
N708 Remark Code - Missing Orders Explained
The N708 remark code indicates that there are missing orders related to the billed service. This remark supplements a Claim Adjustment Reason Code (CARC) that explains an adjustment made due to this missing information.
How It Relates to the Denial
The N708 remark code typically accompanies adjustment reason codes that indicate a denial or reduction in payment due to the absence of necessary orders. This combination signals that the payer requires documentation of orders to process the claim correctly.
Common Scenarios
1A claim for a diagnostic test was submitted, but the remittance indicates an adjustment due to missing orders.
→ The N708 remark code suggests that the payer did not receive the required orders for the diagnostic test, which led to the adjustment.
2A surgical procedure was billed, but the remittance response shows an adjustment with N708 indicating missing orders.
→ In this case, N708 points out that the payer is lacking the necessary pre-authorization or surgical orders needed to validate the claim.
3A claim for physical therapy services was denied with an adjustment and included the N708 remark.
→ This indicates that the payer is expecting orders for the therapy sessions that were not submitted along with the claim.
What to Do
- Obtain and submit the missing orders related to the service billed.
- Ensure that all necessary documentation is included with the resubmission of the claim.
- Review the claim to confirm that all required orders are clearly indicated.
What to Check
- The original order documentation to verify what was missing.
- The claim submission for any missing attachments or references to orders.
- The payer's policy on order requirements for the specific service billed.