N798Remark Code (RARC)Active
N798 Remark Code: Claim Voiding Instructions
The N798 remark code indicates that the provider should submit a void request for the original claim and then resubmit a new claim. This code serves as guidance to correct a previously submitted claim that may have been processed incorrectly or requires adjustments.
How It Relates to the Denial
Typically, N798 appears alongside a Claim Adjustment Reason Code that indicates a claim was denied or requires correction. The combination signals that the claim needs to be voided before resubmission, emphasizing the need for accurate claim processing.
Common Scenarios
1A provider submitted a claim for a surgical procedure, but the remittance indicates it was denied due to incorrect coding.
→ In this case, the presence of N798 suggests that the provider must void the original claim due to the coding error and then submit a corrected claim.
2An outpatient service claim was rejected for missing documentation, and the remittance includes N798 along with a denial reason.
→ Here, N798 instructs the provider to void the initial claim and submit a new claim with the required documentation attached.
3A claim for a diagnostic test was returned with a reason code indicating it was not payable due to pre-existing conditions, and N798 is noted on the remittance advice.
→ This remark indicates that the provider should void the current claim and create a new one that potentially addresses the pre-existing condition issue.
What to Do
- Prepare a void request for the original claim as indicated by the N798 remark.
- File a new claim with the necessary corrections or additional information to avoid the previous issues.
What to Check
- Review the original claim submission for errors or missing information that led to the denial.
- Examine the accompanying Claim Adjustment Reason Code for specific details on why the claim was denied.
- Confirm that any required documentation is included with the new claim submission.