N932Remark Code (RARC)Active
N932 Remark Code - Missing/Invalid Full Mouth X-ray
The N932 remark code indicates that there is a missing, incomplete, or invalid pre- and/or post-operative full mouth x-ray associated with a claim. This remark supplements an adjustment already provided by the accompanying reason code, clarifying that the lack of proper radiographic documentation is the issue.
How It Relates to the Denial
N932 typically accompanies adjustment reason codes that signal a denial or reduction in payment due to insufficient documentation. This combination suggests that the claim cannot be processed fully because the necessary x-ray documentation is not present or does not meet the required standards.
Common Scenarios
1A dental provider submitted a claim for a tooth extraction but received a denial stating documentation was incomplete.
→ The N932 remark code indicates that the claim was denied due to the absence of a valid pre- and/or post-operative full mouth x-ray, which is necessary for proper evaluation.
2A claim for a dental procedure was processed with a payment reduction, and the remittance included the N932 remark code.
→ The payer is signaling that the payment reduction is due to missing or invalid x-ray documentation, which is essential for the services billed.
3A claim for orthodontic treatment was returned with a remark code N932 on the remittance advice.
→ This remark suggests that the orthodontic claim cannot be fully processed because the required pre-operative full mouth x-ray documentation is incomplete or invalid.
What to Do
- Review the claim for the presence of pre- and/or post-operative full mouth x-rays.
- Obtain and submit the valid x-ray documentation if it was not included with the initial claim submission.
- Ensure that all x-ray documentation meets the payer's requirements for completeness and validity.
What to Check
- The claim submission packet for any missing x-ray documentation.
- The documentation guidelines from the payer regarding full mouth x-rays.
- The remittance advice for the accompanying reason code that triggered the N932 remark.